case study
A leading broadband connectivity company and cable operator serving tens of millions of customers in the US.
Through an advanced communication network, the company offers a full range of state-of-the-art residential and business services.
Customer Premise Equipment (CPE) vendors release new firmware versions at least once a year, sometimes even more often, for example in order to implement security patches. Validation of the new firmware in the carrier’s specific environment is required to ensure that cable modems will work without impacting the end-user experience and to minimize the risk of churn. This is repetitive, tedious and time-consuming work that must be done in a secure manner. To keep operators’ resources focused on their core tasks, the best solution is to outsource these tasks to a reliable partner.
In a close cooperation with the Client’s engineering team, we mirrored in our laboratory the Clients’ environment, with built-in links to their network, with the equipment configured for its real use in a live network, all to achieve the highest accuracy of the outcome.
We defined and agreed with the Customer on a procedure for CPE testing, and as a result, we have prepared three different test scopes:
To minimize potential human errors and address repetitive tasks, we are using our automation framework.
